Careers
United Mission for Relief & Development (UMR)
Come join us!
Latest UMR Jobs
Job Title: National Country Representative – Sudan
Location: Primarily remote from Port Sudan .. with travel to Sudan at least two to four times per year.
Employment Type: Part-Time
Reports to: Chief Operating Officer (COO).
Job Purpose:
The Country Representative for Sudan is responsible for ensuring that UMR (United Mission for Relief and Development) is well-established and maintains a strong relationship with the Humanitarian Aid Commission (HAC) and Sudanese government. The role involves coordinating with other staff and NGOs to support UMR’s mission and objectives in Sudan.
Key Responsibilities:
- Relationship Management:
- Establish and maintain positive relationships with the Humanitarian Aid Commission (HAC), financial institutions, governmental, nongovernmental and relevant Sudanese government entities.
- Represent UMR in meetings with government officials, donors, and other stakeholders.
- Coordination and Collaboration:
- Coordinate with UMR staff and other NGOs to ensure effective implementation of programs and initiatives.
- Work closely with the COO and collaborate with the Program Director to align Sudan operations with UMR’s strategic goals.
- Program Oversight:
- Colaborate with the Program Director to monitor and support the implementation of UMR’s programs in Sudan, ensuring they meet the highest standards of quality and impact.
- Provide regular updates and reports to the COO, share and coordinate with the Program Director on issues related to program progress and challenges.
- Travel:
- Travel to Sudan at least four times per year to oversee program implementation, strengthen relationships, and ensure compliance with local regulations.
- Compliance and Reporting:
- Ensure UMR’s operations in Sudan comply with local laws and regulations.
- Prepare and submit timely reports to the COO highlighting achievements, challenges, and recommendations.
Qualifications:
- Education:
- Bachelor’s degree in International Development, Social Sciences, Business Administration, or a related field. A Master’s degree is preferred.
- Experience:
- Minimum of 5 years of experience in a similar role within the humanitarian or development sector.
- Demonstrated experience working with government agencies, NGOs, and international organizations in Sudan.
- Skills:
- Strong relationship-building and interpersonal skills.
- Excellent communication and negotiation skills.
- Ability to work independently and remotely, with strong organizational and time-management skills.
- Proficiency in English; knowledge of Arabic is an advantage.
- Personal Attributes:
- Commitment to UMR’s mission and values.
- High level of integrity and professionalism.
- Flexibility and willingness to travel to Sudan as required.
Compensation:
- Competitive salary commensurate with experience.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and motivation for the role to hr@umrelief.org.
Position Title: National Sudan Program Coordinator
Location: Based in Port Sudan and Halfa, Sudan
Reports To: Program Director (HQ, USA)
Background
UMR (United Mission for Relief and Development) is a US-based international INGO committed to providing humanitarian aid and development assistance to communities in need. With a focus on youth and women empowerment, UMR aims to enhance the well-being of vulnerable populations in Sudan through innovative programs and strategic partnerships.
Position Summary
The Sudan Program Coordinator will oversee the implementation and development of programs specifically within Sudan. The role involves ensuring quality program delivery, representing UMR in UN platforms and clusters, and coordinating closely with the Program Director in the USA.
Key Responsibilities
Program Management
- Lead Program Implementation: Manage and oversee the implementation of all UMR programs in Sudan, ensuring adherence to timelines, budgets, and scopes.
- Resource Management: Allocate and manage resources effectively to achieve program goals.
- Monitoring and Evaluation: Develop and implement robust monitoring and evaluation frameworks to track program performance and impact.
- Risk Management: Identify potential risks and develop mitigation strategies to ensure program continuity.
Program Development
- Needs Assessments: Conduct comprehensive needs assessments to inform the design and development of new programs.
- Proposal Development: Prepare high-quality proposals and secure funding from donors, ensuring alignment with UMR’s strategic objectives.
- Innovation: Foster innovative approaches and methodologies in program design, particularly in youth and women empowerment.
Representation and Advocacy
- Stakeholder Engagement: Build and maintain relationships with key stakeholders, including government agencies, NGOs, and donors.
- UN Platforms: Represent UMR in relevant UN clusters, working groups, and coordination platforms, advocating for UMR’s programs and priorities.
- Public Relations: Enhance UMR’s visibility and influence in the humanitarian and development sectors through effective public relations strategies.
Quality Assurance and Reporting
- Compliance: Ensure all programs comply with UMR’s standards and donor requirements.
- Reporting: Coordinate with country offices and partners to produce accurate and timely reports and deliverables.
- Capacity Building: Provide technical assistance and capacity-building support to country offices and partners to enhance program quality.
Coordination and Communication
- Internal Communication: Maintain regular communication with the Program Director and other key stakeholders to ensure alignment and coordination.
- Information Sharing: Facilitate coordination and information sharing between country offices and partners.
- External Communication: Contribute to UMR’s internal and external communications, including newsletters, reports, and social media.
Qualifications
- Education: Advanced degree in International Development, Social Sciences, or a related field.
- Experience: Minimum of 5 years of experience in program management and development, preferably in Sudan or the MENA region.
- Technical Skills: Strong background in youth and women empowerment programs. Proficiency in project management tools and methodologies.
- Language Skills: Fluency in English and Arabic. Knowledge of additional regional languages is an asset.
- Soft Skills: Excellent communication, negotiation, and interpersonal skills. Ability to work in a multicultural and fast-paced environment.
- Travel: Willingness to travel frequently within Sudan.
To Apply: Email your resume and cover letter to hr@umrelief.org with the subject line “Major Gift Officer” along with 3 references (emails and/or phone numbers required)
Job Title: Major Gift Officer
Location: East Coast Region
Reports to: Director of Development
Status: Full-time – Hybrid
About UMR:
UMR is looking for dynamic, self-motivated fundraisers who are passionate about humanitarian work. In this position, the Major Gift Officer (MGO) will manage a portfolio of prospective and current individual donors and be responsible for cultivating and stewarding donors through the donor life cycle.
This position requires domestic travel, especially to nearby cities and states, working during non-traditional hours such as nights and weekends.
Essential Job Functions:
- Help our donors achieve their philanthropic goals by connecting them with our organization and programs
- Secure major gifts at the $5,000 to $100,000 level
- Utilize Moves Management to track and cultivate donors and prospects, leveraging Salesforce to track all relevant details.
- Manage a portfolio of 50-150 major donors and prospects.
- Create and implement customized plans for individual donors, utilizing emails, phone calls, letters, and face-to-face visits to build toward solicitation.
- Develop plans for outreach and gift solicitation with community centers, corporations, foundations, and local businesses, as well as one-on-one, major gift solicitation.
- Plan for and implement fundraising events and programs.
- Monitor the progress of fundraising programs.
- Develop strategies to increase fundraising revenues.
- Coordinate and collaborate with the Development team to meet organizational goals.
- Communicate with organizations and community centers.
- Compiles and maintains updated materials related to office and fieldwork.
- Maintain an updated database of donors, organizations, and community centers.
- Attend community events, meetings, or conferences to promote organizational goals and programs.
- Complete and conduct reporting requirements according to the organization’s standards and requirements.
- Manage financial procedures such as fund collection process, deposits, data entry, and reporting.
- Prepare presentations to promote the organization’s fundraising programs and brand.
Additional Duties
- Perform other related duties as assigned.
Required Skills:
- Outstanding interpersonal and leadership skills.
- Microsoft Office and Salesforce.
- Excellent verbal and written communication skills
- Ability to work within a team as well as independently
- Must be self-motivated.
- Ability to meet deadlines and/or targets
Education and Experience:
Bachelor’s degree in Business Administration, Public Relations, communication, or other related fields, or 5 years of related experience. Prior Non-profit and major gift experience is preferred.
Salary Range: $ 65,000 – 70,000
To Apply: Email your resume and cover letter to hr@umrelief.org with the subject line “Major Gift Officer” along with 3 references (emails and/or phone numbers required)
Job Title: Jordan Program Coordinator
Location: Amman, Jordan
Manager: Country Director / and HQ – Program Manager
About UMR:
United Mission for Relief and Development (UMR) is a registered 501(c)(3) non-profit organization based in Washington, DC. We are one of the fastest-growing NGOs in the United States, with a focus on relief and developmental needs globally and domestically. We currently have an opening for a full-time, country-based Jordan Program Coordinator to lead UMR’s in-country projects. The Program Coordinator will assist in the planning, implementation, monitoring, and reporting of protection and assistance projects for vulnerable populations, with supervision and guidance from the country director and Program Manager US. The ideal candidate will take initiative and have a mixture of international development and/or humanitarian relief experience, project coordination experience, professional fluency in both English and Arabic, and be well informed and up to date on current events related to our scope of work.
Key Responsibilities:
- Coordinate daily activities in the Jordan office
- Draft grant proposals and other written documents related to UMR’s programming
- Identify, engage, and collaborate with key stakeholders across Jordan to advise UMR drafting surveys, soliciting beneficiary feedback, working with data collection organizations, etc.
- Summarize key program activities in weekly, monthly, and quarterly reports
- Represent UMR in the relevant technical working group, as well as draft 3 and 4 Ws report to the technical groups.
- Lead UMR efforts to align the project with the humanitarian plan approved locally.
- Manage active projects including needs assessment process, selection, verification, and evaluation stages within projects.
- Become UMR PSEAH focal point for Jordan and ensure UMR is reporting these activities to PSEAH globally.
- Generate ideas for new ways to aid target populations and further UMR’s mission
- Demonstrate a commitment to best practices across all programmatic activities
- Perform other job-related duties as assigned
Qualifications:
- Bachelor’s degree or equivalent required with 5 -6 years working experience in international development, humanitarian aid, public health, or other related field
- Exceptional written and verbal communication skills in English and Arabic required
- Experience in managing program budgets, including preparation of financial projections and monthly or quarterly.
- Experience in writing monthly, quarterly, and annual reports for programs
- Experience with fundraising and writing grant proposals
- Must have basic technological proficiency and be open to learning new software tools
- Must be highly organized, detail-oriented, results-driven, and take initiative
- Must be a team player and work effectively with others from different countries and cultural backgrounds
- Must be able to anticipate, manage, and creatively find solutions to challenges
Standards of Professional Conduct:
The UMR organization and UMR workers must adhere to the values and principles outlined in the UMR – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the UMR operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Safeguarding & Ethics:
UMR is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to UMR’s Code of Conduct Policies and values at all times. UMR is in the process of requiring team members to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
Equal Opportunity:
UMR is an equal opportunity employer. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability, marital status, military veteran status or any other protected group in the locations where we work.
How to apply:
For your application to be considered, please submit a resume, cover letter, and professional writing sample to UMR HR at hr@umrelief.org using the subject line “Jordan Program Coordinator Application.”
Who You Are:
The ideal candidate will possess exceptional skills in advancing gender equality and women economic empowerment programs for vulnerable and marginalized women and girls, including refugee women, with the ultimate goal of increasing their entrepreneurial skills. You will also lead the design, implementation and delivery of health and food security projects across the Programs department.
We are looking for someone who will facilitate participatory and collaborative approaches to move teams towards results; utilize learn-by-doing, learn-by-peers, and blended learning
methodologies; facilitate collaborative development of comprehensive MEAL plans, detailed program implementation plans, partner with organizations; support in organizing action plans for the operationalization of M&E plans and coordinate mentoring of partners to support the development. The Program Coordinator will support the technical assistance providers, individual trainers, coaches, mentors, speakers, nominating partners, visibility partners, and/or other economic development and health partners.
Key Responsibilities:
- Provide program coordinator oversight including partner selection and proposal development.
- Support the development and/or documentation of training implementation and tools
- Lead in writing proposals, concept papers, weekly/monthly/quarterly reports, etc.
- Ensure projects’ record keeping and statistical information is maintained, updated and communicated with the relevant stakeholders
- Participate and coordinate with relevant actors, such as working groups, clusters and relevant government institutions
- Review status reports prepared by project partners and modify schedules or plans as required
- Other duties may be assigned.
Competencies and Qualifications:
To perform the job successfully, an individual should demonstrate the following competencies:
- Have a wide range of experience in multi-sectoral relief efforts and long-term development interventions
- Significant experience in Livelihoods, Food Security, women empowerment and/or health sectors is strongly preferred
- Knowledge and experience with girls’ education, women entrepreneurship, and gender approaches and tools
- Exhibit the ability to learn and apply new skills, stay abreast of current developments, require minimal supervision, use resources effectively, and display an understanding of how this position relates to others
- In depth knowledge of program management and development procedures
- Experience in a highly volatile environment desired
- Demonstrated ability to provide leadership across a team
- Ability to network with peer organizations and donor agencies
- Ability to lead and manage highly sensitive multicultural challenges by responding appropriately to different situations
- Strong analytical and problem-solving skills
- Experience with delivering capacity building interventions
Requirements:
- Bachelor’s degree
- At least 3 years of program Coordinator in the INGO sector, preferably in the humanitarian and development field, Women’s Protection and Empowerment, food security, and/or education and health in an emergency context
- Strong grant-writing/proposal experience, with a track record of winning awards
- Demonstrate a clear understanding of gender, human rights, and refugee issues surrounding violence against women and girls
- Excellent oral and written skills in both English and Arabic required.
Business Acumen – Understands business implications of decisions; displays orientation to profitability maximizing efficient use of resources to achieve maximum programmatic impact; demonstrates knowledge of market and competition; aligns work with strategic goals.
Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Organizational Support – Follows policies and procedures; completes tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and overall programs’ procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
How to Apply:
To be considered for the position, please submit your CV/resume, cover letter, salary history and expectations, and at least three professional references to hr@umrelief.org.
The professional references should include: Supervisors, managed staff, as well as peers references.
Position Title: Partnership and Program Officer
Location: DC, USA
Reports to: Program Management Director
Organization: United Mission for Relief and Development (UMR)
Position Overview:
As a member of the Program Team, the Partnership and Program Officer will contribute to the strategic development and management of partnerships. This role includes analyzing operational contexts, engaging with working groups and forums, ensuring quality partnership management, and supporting the effective implementation of UMR’s Partnership Strategy and Guidelines.
Key Responsibilities:
- Context Analysis and Proposal Management:
- Conduct analysis on the operational areas and global program trends.
- Weekly sharing of potential calls for proposals after conducting requirement research.
- Review and file proposals and reports.
- Partnership Development and Management:
- Reach out to UN clusters and INGO forums ( Interaction and Bond) to include UMR in their plans and reports when relevant.
- Keep abreast of UMR Global Partnership strategic developments.
- Develop and update UMR’s global partnership strategy, frameworks, and guidelines.
- Regularly update the UMR partnership pool & and follow guidelines and relevant tools.
- Capacity Development:
- Work with PD to develop and implement capacity development programs for staff on UMR’s partnership approach and relevant tools.
- Partner Identification and Assessment:
- Follow the lead of the department to ensure scoping, identification, assessment, and selection of partners.
- Design draft pf subgrant agreements and MOUs with partners .
- Conduct partner risk assessments and develop risk mitigation measures. ○ Ensure quality assurance of partner agreements and MOUs.
- Quality Assurance and Knowledge Sharing:
- Provide input and quality assurance for new project/program concepts, proposals, and budgets.
- Ensure quality partnership management and knowledge sharing, including good M&E practices and regular sector-based information harvesting.
- Develop and share quarterly reports on partner capacity programs, development, and risk assessment.
- Database Management:
- Develop, design, and implement a Partners Database (monthly) with action points.
- Lead the preparation and monitoring of compliance on partnership standards.
7. Monitoring and Evaluation:
- Ensure appropriate documentation and MEAL of all projects implemented with partners.
- Coordinate and follow up on partner feedback surveys, compile findings, and follow up internally and with partners.
- Monitor trends in the larger development community with regard to research and innovative approaches towards collaboration.
- Communication and Documentation:
- Work with programs and communication units to ensure documentation and sharing of case studies and best practices within partners.
- Ensure UMR provides all beneficiaries with ongoing, age-appropriate information in relevant languages about UMR’s code of conduct and feedback mechanism.
9. Innovation and Integrity:
- Develop and encourage new and innovative solutions.
- Promote openness and transparency, demonstrating the highest levels of integrity.
Required Qualifications:
- Bachelor’s degree in International Development, Social Sciences, or a related field.
- Minimum of 5 years of experience in partnership development and management within the humanitarian or development sector.
- Strong understanding of global program trends and crisis response.
- Proven experience in capacity development and quality assurance.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong analytical and strategic thinking skills.
- Proficiency in database management and reporting tools.
Preferred Qualifications:
- Master’s degree in a related field.
- Experience working with UN clusters and INGO forums.
- Familiarity with UMR’s operational areas and strategic priorities.
- Multilingual abilities.
Application Process:
Interested candidates should submit their resume and cover letter to hr@umrelief.org by [07/31/2024].
Job Title: Program Coordinator Somalia
Based: The capital will travel across Somalia and potential travel to the Horn of Africa Region.
Managers: HQ – Global Program Manager/ Horn of Africa Program Manager.
About UMR
United Mission for Relief and Development (UMR) is a registered 501(c)(3) non-profit organization based in Washington, DC. As one of the fastest-growing NGOs in the United States, UMR addresses both global and domestic relief and developmental needs. The UMR Somalia Program Coordinator will join UMR’s Program Division, working closely with the East Africa Program Manager, Global Program Lead, Project Managers, Program Officers, and Coordinators to ensure comprehensive support for UMR’s humanitarian portfolio in the Horn of Africa.
This role focuses on supporting refugees and displaced people in UMR’s countries of operation, including protecting their well-being, rights, and dignity, service delivery, and other aspects of humanitarian assistance. The coordinator will work closely with UMR’s program teams (both field and HQ) and the Business Development team to help design and provide relevant technical support. The coordinator will represent UMR in key humanitarian forums, ensure project quality, build team capacity, lead business development, and contribute to organizational learning across the shelter and protection portfolio.
Key Responsibilities
Core Responsibilities:
- Lay the legal and programmatic groundwork for UMR operations in Somalia.
- Liaise with Health, WASH, and FSL Clusters, local and international NGOs, the Somali Ministry of Health, and civil society actors to identify humanitarian needs in government-held areas of Somalia.
- Propose possible areas of intervention for UMR in Somalia, including supporting data for future concept notes.
- Work with the UMR program team in Kenya and HQ to identify funding opportunities in Somalia.
- Propose funding opportunities that align with UMR’s mission and, if appropriate, identify local or international partner organizations as potential co-applicants.
Project Quality and Learning:
- Ensure that camp and settlement-based humanitarian projects implemented by UMR meet global standards (i.e., Core Humanitarian Standards, SPHERE, etc.).
- Promote systematic program learning to ensure that lessons learned are identified, documented, and shared across country programs and the overall portfolio.
- Support UMR’s Humanitarian Assistance Technical Community of Practice to leverage best practices in the shelter and protection sectors across all UMR projects.
- Provide support to projects through technical backstopping, review and refinement of implementation SOPs, and review and support for program reports and other donor deliverables.
- Ensure all tools, guidelines, and procedures required in emergencies and humanitarian contexts are in place, understood, and utilized by UMR staff and partners.
- Lead the development of organizational learning products and tools, including humanitarian response plans, manuals, white papers, and guidelines.
- Support monitoring and evaluation teams to ensure data and project learnings effectively inform current and future programming.
- Ensure gender equality, safeguarding, and the centrality of protection are mainstreamed throughout humanitarian assistance projects.
Capacity Building:
- Identify field technical staff capacity gaps and develop capacity-building plans to improve program quality.
- Support the professional development of field technical staff through a combination of remote training, on-the-job support and guidance, in-person training, technical backstopping, and advice.
Business Development:
- Dedicate approximately 60% of the position to new and follow-up business development. Act as the technical lead on proposals, guiding their development and ensuring the technical approach aligns with international best practices. Lead the writing of a limited number of proposals.
- Maintain relationships with charities, governmental and institutional donors, and other key stakeholders for networking, consultation, and new business development.
Representation:
- Represent UMR at key humanitarian forums in Somalia and the Horn of Africa (if online), including relevant humanitarian coordination mechanisms, technical working groups, seminars, workshops, and donor meetings.
Experience and Skills:
- Strong technical knowledge of computer usage and basic configurations.
- 4+ years’ experience in a similar position with local and international NGOs.
- Experience in Project Management and Networking.
- Excellent spoken and written communication in Somali and English.
- Proficiency with MS Office and diagnostic scientific software.
- Excellent computer skills and GIS application skills (added advantage).
Education Background:
- Master’s degree from a recognized university in Public Health Engineering, Water Engineering, Environmental Science, Project Management, or any other relevant field, combined with relevant practical work experience.
Interested candidates should submit their resume and cover letter to hr@umrelief.org.
Job Title: Fundraising Coordinators
Location: East Region- New York / NJ – CA – FL- TX
Reports to: Fundraising Manager
Status: Full-time – Onsite
About UMR:
UMR is looking for dynamic self-motivated regional coordinators who are passionate about humanitarian work. In this position; the regional coordinator will convey UMR’s message to community centers, businesses, and corporates and solicit funds to carry out the organization’s programs.
This position requires some domestic traveling, especially to nearby cities, working in non-usual hours such as nights and weekends.
Essential Job Functions:
- Develops a plan for outreach and gift solicitation with community centers, corporates and local business as well as one-on-one gift solicitation.
- Coordinates for marketing and communication with donors and communities.
- Plans for and implements fundraising events and programs.
- Monitors the progress of fundraising programs.
- Develops strategies to increase fundraising revenues.
- Communicates with organizations and community centers.
- Recruits volunteers and engages them in organization’s programs and events.
- Compiles and maintains updated materials related to office and field work.
- Maintains an updated database of donors, organizations and community centers.
- Attends community events, meetings, or conferences to promote organizational goals and programs.
- Develops and maintains media contact list from his/her region and report it to region and main office periodically.
- Completes and conducts reporting requirements according to the organization’s standards and requirements.
- Manages financial procedures such as fund collection process, deposits, data entry, and reporting.
- Prepares presentations to promote the organization’s fundraising programs and brand.
Additional Duties
- Perform other related duties, as assigned.
Required Skills:
- Outstanding interpersonal and leadership skills.
- Good computer skills, at a minimum; candidate must be proficient in Microsoft Office including word, excel, power point.
- Excellent verbal and written communication skills
- Ability to work within a team as well as independently
- Must be self-motivated.
- Ability to meet deadlines and/or targets
Education and Experience:
Bachelor’s degree in Business Administration, Public Relations, communication, or other related fields, or 5 years of related experience. Prior Non-profit experience is preferred.
Salary Range: $ 65,000 – 70,000
To Apply: Email your resume and cover letter to hr@umrelief.org with the subject line “Fundraiser Coordinator” along with 3 references (emails and/or phone numbers required)
Job Title: Donor Relations Lead
Location: HQ – Washington, DC
Manager: Operations Manager
About UMR:
United Mission for Relief and Development (UMR) is a registered 501(c)(3) non-profit organization based in Washington, DC. We are one of the fastest growing NGOs in the country, with a focus on relief and developmental needs globally and domestically.
We are seeking an energetic Donor Relations Lead to work from our headquarters office in Washington, DC. In this role, you will design and oversee the Donor Care Department structure to bridge gaps in communication and standardize operating procedures for all donor needs. You are someone who takes initiative with little to no direction, is detailed, organized, and most importantly– driven! This role is meant to enhance the donor relationship with UMR by streamlining all communications and outreach, and bringing excellent customer service to our wonderful supporters.
Responsibilities:
Donor Stewardship and Management (80%)
- Automate complex donor processes that remove challenges to the current system and create more efficient streamlined systems
- Generate monthly reports and dashboards using Salesforce and other integrated platforms to identify strengths and weaknesses within existing systems and to track progress of fund development efforts
- Establish and manage information tracking processes regarding acknowledgement, recognition, on-going communications and continued cultivation of past and current donors and leads to enhance their relationship with UMR and increase the likelihood of continued contributions (donor retention)
- Discover donor companies’ corporate social responsibility (CSR) and/or workplace giving objectives, identify opportunities that align with UMR’s mission statement, and work with donor care staff to create engaging initiatives and opportunities
- Connect with different communities, attend relevant events, and coordinate with C level staff on high visibility events and opportunities to present UMR to new and existing donors
- Generate specific development reports from all donor platforms (sponsors, major donors, individuals, lapsed donor, etc.) to understand donor behavior
- Conduct prospect research
- Manage donor accounts in Salesforce and follow up with payment processes, including troubleshooting
- Maintain external UMR online profiles like Charity Navigator and Guidestar, keeping information up-to-date
- Provide professional assistance and interaction with donors (via phone, computer and face-to-face) including potentially traveling to meet high-level donors for solicitation activities
Communications (20%)
- Work with the Programs, Finance, Volunteer and Marketing Departments to coordinate all activities related to donor care including the distribution of program updates and completion reports for donors, volunteer opportunities, campaigns, and processing financial payments
- Execute donor and funder communications including fundraising campaign letters, new donor letters, major donor letters, and gift acknowledgements
- Determine website updates needed to reflect the needs of the donors
Knowledge, Skills and Abilities:
- Ability to maintain a calm and professional attitude under pressure or constantly shifting priorities
- The ability to work independently and as part of a team; must be extremely detail oriented, well organized, focused and goal oriented, with a high level of initiative and energy, as well as problem solving skills
- Must possess strong leadership, communication, project management and strategic thinking
- Prior experience in a database management as well as knowledge of CRM database required (including Salesforce)
- Fluency in English, written and oral. Knowledge of Arabic/Urdu is a plus
- Superior relationship-building skills. Courteous and professional manner, with multicultural sensitivity.
Qualifications:
- Bachelor’s required
- 2 years working in a similar role; preferably a nonprofit organization
- Must have U.S. Work Authorization
Salary Range: Negotiable
Standards of Professional Conduct:
The UMR organization and UMR workers must adhere to the values and principles outlined in the UMR – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the UMR operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Equal Opportunity:
UMR is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
To Apply
Email your resume and cover letter to hr@umrelief.org with the subject line “Donor Relations Lead” along with 3 references (emails and/or phone numbers required)
POSITION: Marketing and Fundraising Specialist
LOCATION: Remote
TYPE: Full-Time
OVERVIEW
United Mission Relief and Development (UMR) is seeking a dedicated and innovative Marketing and Fundraising Specialist to join our team. This role is vital for raising grant funding and exploring new channels of funding to support our humanitarian and development programs worldwide. The ideal candidate will be adept at leveraging program data to build partnerships and foster a network of support among like-minded NGOs.
KEY RESPONSIBILITIES
- Develop and execute a comprehensive marketing and fundraising strategy aimed at securing grant funding from various sources including governmental bodies, private foundations, and international donors.
- Analyze in-country program data to identify funding needs and opportunities, and craft compelling proposals and reports that align with donor priorities.
- Establish and maintain relationships with a network of NGOs, community organizations, and other relevant stakeholders to enhance collaboration and support for programs.
- Innovate and explore new funding channels, including digital campaigns, crowdfunding, and social media strategies, to increase visibility and donor engagement.
- Coordinate with program teams to gather insights and outcomes that demonstrate the impact of initiatives, using this data to inform and enhance fundraising eLorts.
- Represent United Muslim Relief at networking events, conferences, and workshops to raise awareness and foster relationships with potential donors and partners.
- Monitor and analyze fundraising data to track performance and adapt strategies as necessary to meet or exceed fundraising targets.
QUALIFICATIONS
- Bachelor’s degree in marketing, Communications, Nonprofit Management, or a related field. Master’s degree preferred.
- Proven experience in fundraising, grant writing, or marketing, preferably in a nonprofit or NGO setting.
- Strong understanding of the nonprofit sector and experience working with international development programs.
- Excellent written and verbal communication skills, with the ability to create persuasive and clear communications and presentations.
- Ability to analyze and interpret program data to inform fundraising strategies and proposals.
- Highly organized and able to manage multiple projects simultaneously with a high degree of competency.
- Strong interpersonal skills with the ability to engage and collaborate eLectively with a diverse range of internal teams and external partners.
BENEFITS
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Flexible work arrangements.
- A chance to make a significant impact in communities around the world.
HOW TO APPLY
Please submit your resume, cover letter, and two writing samples of grant applications or funding proposals you have authored to info@umrelief.org. Include “Marketing and Fundraising Specialist” in the subject line.
DISCLAIMER
2022 UMR is a registered 501 (c)(3) non-profit organization. It is one of the fastest growing NGOs in the United States, with a focus on building humanitarian coalitions to tackle developmental needs.
Job Title: Call Center Representative
Location: Remote
Job Type: Temporary
About UMR:
United Mission for Relief and Development (UMR) is a registered 501(c)(3) non-profit organization based in Washington, DC. We are one of the fastest growing NGOs in the country, with a focus on relief and developmental needs globally and domestically.
We are looking for a competent Call Center Representative to work closely with other team members to provide outstanding service to our donors by answering questions, handling complaints, and soliciting donations. The Call Center Representative should be comfortable handling a high volume of inbound and outbound calls, and should seek to create a positive experience for each caller. This position is temporary and will last up to 2 months, with on-call tasks.
Responsibilities
To be a successful Call Center Representative, you should be donor-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
- Place outgoing calls to our database donors informing them about UMR’s 2022 Ramadan and Qurbani campaigns and solicit donations
- Answer incoming calls from prospective donors, and assist with solving any problems or inquiries presented
- Complete donation requests; record and maintain call center database by entering information accurately and in a timely manner following our guidelines
- Facilitate correspondence with donors via online (email) and over-the-phone communication
- Establish positive user experience throughout the donor’s donation journey and retain donor acquisition
- Able to complete the training necessary prior to the start of the campaign(s)
Qualifications/Requirements:
- Excellent verbal/written communication skills
- Proficient in English, bilingual Preferred (Arabic, Urdu, or Swahili)
- Tech-savvy. Able to assist donors while multitasking on the computer and phone
- Friendly, positive and professional attitude, and the desire to go above and beyond
- Data entry skills and the ability to pay attention to details
- Excellent problem-solving skills
- Patient and able to handle customer service issues
- High school diploma and relevant 2-years experience
Compensation: $12-$15/hr
Hours: 25 hrs/week including weekends
Standards of Professional Conduct:
The UMR organization and UMR workers must adhere to the values and principles outlined in the UMR – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the UMR operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Equal Opportunity:
UMR is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
To Apply
Email your resume to hr@umrelief.org with the subject line “Call Center Representative”
